Here's a copy of a letter I received from Canon today regarding my inquiry about repairing my Canon 17-85mm lens:
That's right, please do not reply ... yeta, yeta, yeta. I don't want to complete your survey. What I want to do is take a few moments to tell you about my experience with your camera on my recent trip to China. During my trip I carried one camera, a Canon 20D, and two lenses, A 10-22mm zoom and a 17-85mm zoom. I'd like to be able to tell you that I made this decision because your gear has been so reliable in the past, but it wouldn't be true.
Last year just before my trip to China, I had to rent a 17-85mm zoom because mine failed miserably, just a few days before I left.
So off I went to China for 18 days with a stripped down version of my normal gear, and a few days into my trip, my 17-85mm lens stops working all together, producing repeatedly the oft reported "err99". Done. Epic Fail. I don't want to hear and talk how good your customer service is.
I want to hear and talk about how good your product is. I want to hear you tell me that the quality of your product is your number one priority. I want to brag to my friends about how great your camera is. The way I used to.
Alas, I cannot!
Dear Shawn Kielty:
Customer service is our number-one priority at Canon U.S.A., Inc. We take great pride in providing you with the best service possible and strive to make your Canon ownership experience enjoyable.
Please take a few minutes to complete a brief online survey and tell us about your experience when you phoned our Technical Support Center on 10/13/2011 14:04:51regarding your Canon product. To access the survey click on the link below, or copy and paste the address into your browser.
https://www.customersat3.com/e.asp?IID=84DBA0FFFD72F0C08357C63910FE1D79
You must be 18 years of age or older to participate. Thank you for your feedback and for being a valued Canon customer.
Sincerely,
Canon U.S.A., Inc.
Customer Support
Please do not reply to this e-mail unless you are having difficulties completing the survey.
That's right, please do not reply ... yeta, yeta, yeta. I don't want to complete your survey. What I want to do is take a few moments to tell you about my experience with your camera on my recent trip to China. During my trip I carried one camera, a Canon 20D, and two lenses, A 10-22mm zoom and a 17-85mm zoom. I'd like to be able to tell you that I made this decision because your gear has been so reliable in the past, but it wouldn't be true.
Last year just before my trip to China, I had to rent a 17-85mm zoom because mine failed miserably, just a few days before I left.
So off I went to China for 18 days with a stripped down version of my normal gear, and a few days into my trip, my 17-85mm lens stops working all together, producing repeatedly the oft reported "err99". Done. Epic Fail. I don't want to hear and talk how good your customer service is.
I want to hear and talk about how good your product is. I want to hear you tell me that the quality of your product is your number one priority. I want to brag to my friends about how great your camera is. The way I used to.
Alas, I cannot!
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